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Check-in

Our courtyard is quiet and offers several parking spaces

We wish all our guests a warm welcome to our Apppartementhaus am UKE. To ensure you feel comfortable right away, please find below some helpful information about your arrival at our house.

Reception opening hours

Monday - Friday 9:30 to 18:00
Saturday, Sunday and public holidays 10:00 to 15:30

Hotelomat - 24-hour check-in:

We can easily accommodate late (out-of-hours) arrivals. We can deposit room keys in our ‘Hotelomat’ following prior agreement with our guests. The Hotelomat is located in our driveway where you can easily access it.

Our Hotelomat offers a 24-hour check-in service

How it works:

  1. Once you touch the screen, it will display two options: “Arrival without reservation” and “Arrival with reservation”.
  2. Please click on the second button (arrival with reservation).
  3. Next it will ask for your surname/family name. Please enter this in capital letters.
  4. Now the device will guide you through the rest of the check-in program.
  5. To make your payment, please have a Chip & PIN cash card or credit card available.
  6. Next you will receive keys to your room and the front door. Check-in is now completed.

Payment options

American Express EC Master Card Visa Card       

Our guests can either pay upon arrival or at departure. We accept the following payment methods: cash, credit card, American Express, bank transfer in cases of direct billing, direct debit and debit card/cash card.

 
 

Parking

View of the hotel staircase

It is well-known that finding a parking space in Hamburg is very difficult and this also the case in our beautiful, quiet residential area of Eppendorf. However, we are able to offer 5 parking spaces in our courtyard. We ask our guests to make an advance reservation should they require a parking space for their passenger car. We are also available to assist with further queries at reception where we might be able find a solution for you.

The price for parking in the courtyard is €7 per day.

Connecting to the internet/Wi-Fi

Reception at the Appartementhaus am UKE

To connect to our Wi-Fi, guests can request a passcode at reception. This is included in the price of the room and can only be used for a single device (e.g. laptop).

Check-Out

We kindly ask our guests to vacate their rooms by 11:00. On enquiry we will gladly try to arrange individual check-out times. Should your departure time be out of hours (when reception is not staffed), you can leave the keys in the post-box but please ensure that you have made all due payments by the previous day.

We are happy to assist you with any other wishes: our guests are always welcome to approach reception or leave a message in the post box in the lobby.

We hope you have a pleasant stay.